Widerrufsrecht
Thank you for shopping at Frishay.uk We strive to ensure that your shopping experience with us is satisfactory and enjoyable. This Refund and Return Policy outlines our guidelines for refunds and returns. By making a purchase on our Website, you agree to the terms stated in this policy.
1. Refund and Return Eligibility
1.1. We accept refund requests for eligible products within 30 days from the date of delivery. To be eligible for a refund or return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when received.
- You must provide proof of purchase (order number & purchase details).
2. How to Request a Return or Refund
2.1. To start the refund or return process, please follow these steps:
- Log in to account.frishay.uk to initiate the return request and download your return slip once available.
- Alternatively Contact our customer support team at support@frishay.uk or via our support portal within 30 days of receiving your order.
- Provide your order number in both of the cases, details of the item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide further instructions.
Please note, the items must be returned within 7 days of receiving the return slip to qualify for a refund.
3. Return Shipping
3.1. In most of the cases we offer free return for our customers unless there are some special circumstances.
4. Refund Process
4.1. After receiving the returned item and confirming its eligibility, we will begin processing your refund. The refund will be credited to the original payment method used during the purchase within 5 to 10 days
4.2. Please allow sufficient time for the refund to appear in your account, as processing times may differ depending on your payment method and financial institution.
5. Non-Refundable Items
5.1. Certain items are non-refundable and non-returnable, including but not limited to:
- Personalized or customized items
- Gift cards
- Final Sale products
- Items shipped with special shipment on demand.
6. Damaged or Defective Products
6.1. If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item. We will provide instructions for returning the damaged or defective product and offer a replacement or a full refund accordingly. It is important to be reported within time frame to qualify the compensation.
7. Contact Us
Email: support@frishay.uk
Phone number: +447361615042
Physical Address : 71-75 Shelton Street London Greater London WC2H 9JQ