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Thank you for choosing Frishay.uk for your shopping experience. This Shipping Policy outlines key details about our shipping process, such as delivery timeframes, shipping options, and related information. By completing a purchase on our site, you confirm your acceptance of the terms stated in this policy.

1. Shipping Methods

1.1. We offer a variety of shipping methods to ensure your order reaches you in a timely and reliable manner. Shipping options may vary based on your location and the products you've selected.

2. Estimated Delivery Times

2.1. Our standard shipping time is estimated to be between 2 to 14 days on average. Please note that delivery times may vary based on factors such as product availability, shipping destination, and customs clearance processes.

2.2. If you have specific delivery requirements or need your order by a certain date, please contact our customer support team before placing your order to discuss expedited shipping options.

2.3. For items containing a battery, it may take a bit longer for the UK and EU sometimes as they are shipped by a special line to take care of the battery and prevent any damage that may be caused by such products.

3. Order Processing

3.1. After you place an order on frishay.uk, our team will process it promptly. Order processing involves verifying the payment, confirming product availability, and preparing your items for shipping.

4. Shipping Confirmation

4.1. After your order has been processed and dispatched, you will receive a confirmation email with a tracking number. This number enables you to track the status and progress of your shipment online.

5. Tracking Your Order

5.1. To track your order, click on the tracking number link provided in your shipping confirmation email or visit the designated carrier's website. Please note that tracking information may take some time to update after the order is shipped.

6. Shipping Costs

6.1. Shipping costs are calculated based on various factors, including the shipping method chosen, the weight and dimensions of the items, and the destination. Shipping costs will be displayed at checkout before you finalize your order.

7. International Shipping

7.1. We offer international shipping to select destinations. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the country's regulations. In most cases, we cover these costs and deliver the goods to your door. In rare cases, especially when items are very large, there may be some issues.

8. Order Status and Support

8.1. If you have questions about your order status or require assistance with tracking, please contact our customer support team at support@frishay.uk

9. Shipping Delays

9.1. We strive to ensure prompt delivery of all orders; however, unforeseen events such as adverse weather conditions, customs processing delays, or issues with shipping carriers may occasionally result in delays beyond our control. We kindly ask for your patience and understanding in these circumstances.

Contact Us

Phone number: +447361615042
Email: support@frishay.uk
Physical Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ